FAQ's

How far in advance should I book ?

We strongly suggest booking as far in advance as possible to avoid disappointment. Most of our regular clients book at least 1–2 treatments at a time.

What are your opening hours ?

Thursdays 9:30am till 3:00pm

Fridays 9:30 till 7:00pm

Saturday 9:00 till 2:00pm

Available by appointment only.

What is the cancellation policy ?

Being a small business, we have a strict requirement of a minimum 24 hours notice if you need to cancel an appointment to allow us to fill the gap. Failure to give 24 hours notice results in us withholding your 25% deposit. We will give you a email / Txt message confirmation 48 hours prior to your appointment so you can confirm or reschedule this gives us time to fill your appointment time.

What is an upfront payment Policy ?

We require a 25% deposit that is non-refundable. You can reschedule your appointment, and your deposit will be transferred to your future booking. If you are unable to reschedule, please contact us at least 24 hours before your appointment. The deposit is paid when you book your appointment, and you will be required to pay the remaining amount for the treatment once the service has been completed.

What if it's my first time visiting ?

Welcome! I am so happy to have you here and to hold space for you. We ask that you arrive 10 minutes early to sit, take a moment, and fully be present, allowing you to catch your breath before your treatment. We have a waiting area where you can relax until we are ready to start your appointment.

I recommend coming without makeup, jewellery, or fragrance, and with unwashed hair. Arriving 10 minutes early will also give you time to fill out a new client form and allow us to go over your skin consultation.

Is there car parking?

There are two allocated parking spaces for Sola located on the side of Moreland House. If these are full, there is plenty of free on-road parking surrounding the building.

How do I purchase skin care from you ?

You are able to purchase all our products in studio at 353 Devonport Rd Tauranga

Where are you located ?

Sola is based in the iconic Moreland House building on the corner of 11th Ave and Devonport Road. You will find Sola on the ground floor, directly below Creative Space Architecture and next to the Director's Chair Hair Salon.

What if I am running late ?

Please send us a courtesy text if you may be running late. If you are more than 15 minutes late to your appointment, we may need to reschedule; otherwise, this will cut into your treatment time.

What if I am early ?

New Clients: Please arrive 10 minutes prior to your appointment time. This is to complete all required clinic paperwork without running into your treatment time.

If you are a regular and arrive a few minutes early, we welcome you to sit in our waiting area until your appointment time. Alternatively, you can send a text, as I may not be with a client and could start your treatment earlier.

How do I make a payment?

When you book your appointment via our website you will be able to pay via the checkout all credit cards, debit cards are accepted. All appointments have a 25% no refundable deposit once the treatment is completed you will pay the remaining balance either with Eftpos, credit card ,internet banking or cash all accepted with in studio

What if I have specific health needs or existing health conditions or life style factors that could effect my treatment?

Due to the nature of Sculpting/ Buccal facial and Lymphatic facial there are few health conditions and lifestyle factors that mean we may be unable to treat or need to adjust the treatment to suit you. These condition include (but are not limited to) hypertension, epilepsy, tumors & cancers, heart problems and thyroid conditions. First trimester & Third Trimester of pregnancy. We recommend this treatment 6 weeks post anti wrinkle and filler injections and 3 months post PDO threads/thread lifting. Please do not hesitate to let me know about any of these as your safety is at the forefront of my practice.

Can I leave a review?

Yes, we would love that! Being a small business, reviews make a world of difference. If you would like to, you can leave one on our Google or Facebook page. As a thank you for helping us, you will receive 15% off your next treatment.